Global Tel Link’s June 7, 2016 is inaccurate, claims Securus Technologies, which released a press release of their own that points out GTL’s incorrect and misleading statements. Both companies provide products and services to the correctional industry, including inmate communication services, but GTL accused Securus of infringing on their patents, especially patented technologies used in video visitation. Oddly enough, GTL also accuses Securus of bullying competitors to settle patent disputes. In total, Securus is disputing six claims made in the GTL press release, and they offer proof by posting a comparison chart showing how many patents each company currently hold, how many patents are pending and how much each company collects in licensing agreements. In each case, Securus is clearly the winner.
Securus Technologies, which is headquartered in Dallas, Texas, says that they never bully competitors, in fact, they have entered into licensing agreements with companies that used their patented technologies without permission, including GTL.
On a lighter note, Securus Technologies released a press release earlier this year announcing that the company is now accredited by the Better Business Bureau. They are especially proud of receiving an A+ rating, reserved for companies that embody integrity and are responsive to customer concerns. In order to serve customers better, Securus opened a domestic call center with enough representatives to answer calls in 11 seconds on average. Securus CEO Richard Smith says he looks forward to the BBB’s scrutiny, as he probably looks forward to their correctional customers’s comparison between GTL and Securus as GTL continues to release misleading press releases.