Securus Defends Itself Against Global Tel Link’s Misleading Claims

Global Tel Link’s June 7, 2016 is inaccurate, claims Securus Technologies, which released a press release of their own that points out GTL’s incorrect and misleading statements. Both companies provide products and services to the correctional industry, including inmate communication services, but GTL accused Securus of infringing on their patents, especially patented technologies used in video visitation. Oddly enough, GTL also accuses Securus of bullying competitors to settle patent disputes. In total, Securus is disputing six claims made in the GTL press release, and they offer proof by posting a comparison chart showing how many patents each company currently hold, how many patents are pending and how much each company collects in licensing agreements. In each case, Securus is clearly the winner.


Securus Technologies, which is headquartered in Dallas, Texas, says that they never bully competitors, in fact, they have entered into licensing agreements with companies that used their patented technologies without permission, including GTL.


On a lighter note, Securus Technologies released a press release earlier this year announcing that the company is now accredited by the Better Business Bureau. They are especially proud of receiving an A+ rating, reserved for companies that embody integrity and are responsive to customer concerns. In order to serve customers better, Securus opened a domestic call center with enough representatives to answer calls in 11 seconds on average. Securus CEO Richard Smith says he looks forward to the BBB’s scrutiny, as he probably looks forward to their correctional customers’s comparison between GTL and Securus as GTL continues to release misleading press releases.

How Does Securus Help People Connect To Jails Through Video Calls?

Securus has created a video calling system that is in jails, and I am one of the people who is using it. I knew that I had to do something to get in touch with my aunt, and the smartest thing I ever did was sign up for Securus. I put the app on my phone, and then I started talking to my aunt over the video system. I can see her right there as if I am at the jail, and it is something that is going to help me make the calls that I need to make. I feel good about this, and it helps me get in touch without a problem.

I have been able to check in with my aunt many times just to see her face, and I have been wondering if I could get other people to sit around the camera to talk to her. I helped me make sure that I was going to be able to talk to her and actually see how she is doing. It helps me know that I can see how she is really doing, and it shows me that I can give her real support when she is getting ready to get out.

There are a lot of people who are trying to make sure that they are going to have the best results for talks with family, and I have actually told friends that they would be able to get better call quality when I wanted to call my aunt. I have gotten family around the video, and I have been hearing about other people who are doing the same thing to talk to friends or family who are in jail. It is a nice system that Securus has started, and the video calling is brilliant.